Refund & Returns Policy

At Dashmag, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Returns

You have the right to return your order within 14 days of receiving it, without giving a reason.

To be eligible for a return, the product must be returned in unused and resalable condition, with its original packaging and accessories where applicable.

The customer is responsible for taking reasonable care of the product while it is in their possession.

Faulty or Damaged Products

If your product arrives damaged, faulty, or does not work as described, please contact us as soon as possible. We may ask you to provide photographs or other information to help us assess the issue.

Where a product is confirmed to be faulty, we will offer an appropriate remedy in accordance with your statutory rights.

Refunds

Once we receive and inspect your returned product, we will confirm whether the refund is approved.

Approved refunds will normally be made to the original payment method. Refunds will be processed within 14 days of the relevant return being received or otherwise in accordance with applicable UK consumer law.

Original standard delivery charges will be refunded where required by law.

How to Request a Return

To request a return or report a faulty product, please contact us through our Contact Us page before sending the item back.

Please include your order number and a brief description of the reason for the return.

Nothing in this policy affects your statutory rights under UK consumer law.